Domestic Shipping Policy
Shipment processing time
- All orders are processed within 2-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- Please allow additional days in transit for delivery.
- If there will be a significant delay in shipment of your order, we will contact you via email.
- Due to the Corona Virus (COVID-19) pandemic, processing and shipping times may be affected.
- We will do our best to get your orders to you as soon as we can.
- If you have not received any communication from us in more than 2 weeks please email us at mysticmamas@themysticmavens.com
Shipping rates & delivery estimates
- We use USPS Priority Cubic shipping which should take 1-5 days of transit time.
- Small (1candle) - $8.71-$17.09
- Medium (2candles) - $8.77-$24.69
- Large (3+candles) - $8.93-$30.84
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
- Mystic Mavens LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties and Taxes
- Mystic Mavens LLC is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- Mystic Mavens LLC is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
- We currently do not ship outside the U.S.