Shipping & Returns
SHIPPING POLICY
Thank you for visiting and shopping at Mystic Mavens LLC. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email.
Due to the Corona Virus (COVID-19) pandemic, processing and shipping times may be
affected. We will do our best to get your orders to you as soon as we can. If you have not received any communication from us in more than 2 weeks please email us at mysticmamas@themysticmavens.com
Shipping rates & delivery estimates
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We use USPS Priority Cubic shipping which should take 1-5 days of transit time.
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Small (1candle) - $8.71-$17.09
Medium (2candles) - $8.77-$24.69
Large (3+candles) - $8.93-$30.84
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Shipping charges for your order will be calculated and displayed at checkout.
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Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Mystic Mavens LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
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Customs, Duties and Taxes
Mystic Mavens LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Mystic Mavens LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
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Return & Exchange Policy
Thanks for shopping at Mystic Mavens LLC. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
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Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
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Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us at mysticmamas@themysticmavens.com